Effective Date: February 1st, 2026

These Terms of Service (“Terms”) govern the use of Dialbird’s services by customers who sign up for, access, or use the platform.

These Terms are entered into by and between Ramo Technologies LLC, doing business as "Dialbird", a company incorporated in Delaware, United States (“Dialbird”, “we”, “us”, or “our”), and the customer entity accepting these Terms (“Customer”, “you”, or “your”).

By creating an account, placing an order, subscribing to a plan, or using the Services, you agree to be bound by these Terms.

Dialbird is intended for business use only. It is not offered for personal, household, or consumer use.

1. Definitions

Account means the Customer’s account used to access the Services.
Services means Dialbird’s cloud-based communications platform, including calling, messaging, AI-powered features, analytics, automations, integrations, and any related software or dashboards made available by Dialbird.
User means any individual authorised by the Customer to use the Services under the Customer’s Account.
Usage-Based Charges means charges based on actual use, such as minutes, messages, numbers, AI usage, or other consumption-based activity.
Subscription Fees means the recurring fees for the plan selected by the Customer.
Fair Usage Policy means the rules in Section 6 of these Terms.

2. Access to the Services

Subject to these Terms, Dialbird grants the Customer a limited, non-exclusive, non-transferable right to access and use the Services during the subscription term for its internal business purposes.

The Customer is responsible for:

all activity under its Account;
ensuring its Users comply with these Terms;
keeping login credentials secure; and
promptly notifying Dialbird of any suspected unauthorised access or misuse.

The Customer must provide accurate account, billing, and contact information and keep it up to date.

3. Plans, Orders, and Billing

Dialbird may offer monthly, annual, usage-based, or custom plans. By subscribing to a plan, the Customer agrees to pay:

the applicable Subscription Fees; and
any applicable Usage-Based Charges.

Unless otherwise agreed in writing:

fees are billed in advance for subscription plans;
usage charges are billed in arrears;
all fees are non-refundable except where these Terms expressly say otherwise;
taxes, duties, telecom surcharges, and similar charges are additional where applicable.

If the Customer adds users, numbers, seats, AI features, or other add-ons during a billing cycle, Dialbird may charge those on a pro-rated basis and roll them into future invoices.

Late payments may result in:

suspension of Services;
removal of access to certain features;
additional late fees or collection costs to the extent permitted by law.

4. Renewals and Cancellation

Unless otherwise stated in an order form or written agreement:

monthly subscriptions renew automatically each month;
annual subscriptions renew automatically for successive one-year terms.

Either party may stop renewal by giving 3 working days' notice before the next renewal date. Cancellation or non-renewal does not remove the Customer’s obligation to pay any outstanding fees already incurred.

5. Acceptable Use

The Customer must not, and must not allow any User or third party to, use the Services to:

break any applicable law or regulation;
send unlawful, deceptive, abusive, harassing, fraudulent, or spam communications;
infringe privacy, intellectual property, or other rights;
bypass telecom rules, caller identification rules, opt-out requirements, or consent requirements;
engage in robocalling, auto-dialling abuse, bulk unsolicited messaging, or traffic pumping;
overload, disrupt, reverse engineer, or interfere with the platform;
use the Services in a way that harms Dialbird, its infrastructure, its providers, or other customers.

The Customer is solely responsible for ensuring its communications, call recording, SMS use, AI use, and data handling comply with all laws applicable to its business and target markets, including in the United States and United Kingdom.

6. Fair Usage Policy

Dialbird may offer plans that include bundled messaging, calling, or other usage-based features. Unless expressly stated otherwise in writing, all included usage is subject to this Fair Usage Policy.

For SMS usage, the following monthly fair usage limits apply:

Pro Plan

UK: up to 300 SMS messages per user per month, pooled and shared across the relevant workspace
US & Canada: up to 900 SMS messages per user per month, pooled and shared across the relevant workspace

Business Plan

UK: up to 650 SMS messages per user per month, pooled and shared across the relevant workspace
US & Canada: up to 2,000 SMS messages per user per month, pooled and shared across the relevant workspace

These limits are calculated by multiplying the number of paid users in the workspace by the applicable monthly allowance for the Customer’s plan. For example, a workspace with 5 paid users on the Pro Plan would have a shared monthly allowance of 1,500 UK SMS messages or 4,500 US SMS messages. A workspace with 5 paid users on the Business Plan would have a shared monthly allowance of 3,250 UK SMS messages or 10,000 US SMS messages.

If SMS usage consistently exceeds these included limits, additional charges or a plan adjustment may apply.

What counts as fair use

Fair use generally means use that is:

consistent with ordinary day-to-day business communications;
proportionate to the size and normal operations of the Customer;
within the included per-user monthly limits described above, unless otherwise agreed in writing;
broadly in line with expected usage for customers on the same plan; and
not intended to exploit Dialbird’s pricing, routing, messaging, AI, or telecom infrastructure in a way the plan was not designed for.

What is not fair use

Use may be treated as outside fair use where Dialbird reasonably believes the Customer is:

exceeding the included SMS allowance in a way that is inconsistent with normal business use;
generating unusually high call, SMS, or AI volumes that do not reflect ordinary human-led business activity;
using the platform primarily for mass outbound campaigns, spam, bulk unsolicited messaging, or high-volume automated traffic unless expressly permitted under the plan;
using included allowances in a way that avoids charges that would normally apply under metered or custom pricing;
creating artificial, machine-generated, looped, or non-genuine traffic;
reselling, sharing, pooling, or redistributing the Services outside the Customer’s own internal business use unless expressly authorised; or
using the Services in a way that materially affects platform performance, creates unusual strain on Dialbird’s systems or providers, or creates disproportionate cost or compliance risk.

Dialbird’s rights under the Fair Usage Policy

f Dialbird reasonably believes the Customer’s usage falls outside fair use or creates operational, legal, or commercial risk, Dialbird may:

review the usage and discuss it with the Customer;
request information about the Customer’s use case;
recommend a more suitable plan or pricing structure;
apply reasonable usage controls where necessary to protect the platform; or
in more serious or repeated cases, limit or suspend affected Services, numbers, users, or features.

Where reasonably possible, Dialbird will aim to take proportionate steps and work with the Customer before applying restrictions.

No waiver

If Dialbird does not enforce this Fair Usage Policy immediately, that does not prevent Dialbird from doing so later.

Updates

Dialbird may update this Fair Usage Policy from time to time to reflect infrastructure requirements, supplier obligations, fraud prevention, legal compliance, or changes to platform usage patterns. Continued use of the Services after the effective date of an updated policy constitutes acceptance of the updated policy.

7. Numbers, Calling, Messaging, and AI Features

Where Dialbird provides phone numbers, messaging capabilities, voice features, AI agents, transcription, summaries, or automation tools:

availability may vary by country, carrier, and use case;
some features may depend on third-party telecom or AI providers;
feature performance may vary and is not guaranteed to be error-free;
the Customer is responsible for lawful use, including obtaining any required notices or consents.

The Customer must not use Dialbird for emergency services, unless Dialbird expressly states in writing that a specific emergency calling feature is supported in the relevant jurisdiction. Dialbird may suspend or withdraw numbers, messaging, or feature access where required by law, carrier rules, provider requirements, suspected fraud, or policy breach.

8. Third-Party Services and Integrations

Dialbird may integrate with or interoperate with third-party tools, providers, APIs, AI models, telecom carriers, CRMs, and other services.

Dialbird is not responsible for:

third-party products or services;
their uptime, security, or performance;
how they process or store data once shared with them.

If the Customer enables an integration, the Customer authorises Dialbird to exchange relevant data with that integration as needed to provide the connection.

9. Data and Privacy

As between the parties, the Customer owns its business data, contact data, call logs, recordings, messages, and other content submitted through the Services (“Customer Data”).

The Customer grants Dialbird a limited right to host, process, transmit, store, and use Customer Data as necessary to:

provide the Services;
maintain security and prevent fraud;
support the Customer;
improve functionality and reliability; and
comply with legal obligations.

If Dialbird processes personal data on the Customer’s behalf, the parties may enter into a separate data processing agreement where required. The Customer is responsible for ensuring it has all lawful rights, notices, and consents needed to use the Services and submit Customer Data.

10. Intellectual Property

Dialbird and its licensors retain all rights, title, and interest in and to the Services, software, platform, branding, documentation, and underlying technology. Except for the limited right to use the Services during the subscription term, no rights are transferred to the Customer. The Customer retains ownership of its Customer Data. Any suggestions, feedback, or product ideas submitted by the Customer may be used by Dialbird without restriction or compensation.

11. Availability and Changes

Dialbird will use reasonable efforts to make the Services available, but does not guarantee uninterrupted or error-free service.

The Services may be affected by:

internet issues;
telecom network issues;
third-party outages;
maintenance;
provider restrictions; or
events outside Dialbird’s reasonable control.

Dialbird may update, improve, change, or discontinue parts of the Services from time to time. Where reasonably possible, Dialbird will try to avoid materially reducing core paid functionality during an active subscription term without cause.

12. Suspension

Dialbird may suspend all or part of the Services immediately if:

the Customer fails to pay amounts due;
the Customer breaches these Terms;
the Customer’s use creates security, legal, fraud, infrastructure, or reputational risk;
required by law, regulators, carriers, or third-party providers;
the Customer breaches the Fair Usage Policy.

Suspension does not remove the Customer’s obligation to pay fees already due.

13. Termination

Either party may terminate these Terms:

for material breach not cured within 14 days after written notice; or
immediately if the other party becomes insolvent, ceases business, or is subject to bankruptcy or similar proceedings.

Dialbird may also terminate immediately where required for legal, regulatory, fraud, sanctions, or platform-protection reasons. On termination:

the Customer’s right to use the Services ends immediately;
outstanding fees become payable;
Dialbird may delete or deactivate access to the Account and associated data in line with its retention policies.

14. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

Dialbird does not guarantee that the Services will be:

uninterrupted;
error-free;
always available;
suitable for every regulatory requirement or use case; or
free from delays caused by telecom providers, carriers, AI providers, or third-party integrations.

AI-generated outputs, summaries, transcriptions, suggestions, or automations may contain errors and should be reviewed by the Customer before being relied upon. The Customer is responsible for all business, legal, compliance, and operational decisions made using the Services.

15. Limitation of Liability

To the maximum extent permitted by law:

Dialbird will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost business, or loss of data;
Dialbird’s total aggregate liability arising out of or related to these Terms will not exceed the total fees paid by the Customer to Dialbird in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

16. Indemnity

The Customer will defend, indemnify, and hold harmless Dialbird and its affiliates, officers, employees, and providers from claims, losses, damages, liabilities, and costs arising from:

the Customer’s or its Users’ breach of these Terms;
unlawful or improper use of the Services;
the Customer’s communications, campaigns, data, or content;
the Customer’s violation of law, privacy rights, telecom rules, or third-party rights.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. The parties will first try in good faith to resolve any dispute informally. If a dispute cannot be resolved informally, the dispute will be brought exclusively in the state or federal courts located in Delaware, and each party submits to that jurisdiction.

18. Changes to These Terms

Dialbird may update these Terms from time to time.

If we make a material change, we may provide notice by email, through the platform, or by posting an updated version on our website.

Continued use of the Services after the updated Terms take effect means the Customer accepts the revised Terms.

19. General

If any provision of these Terms is found unenforceable, the rest will remain in effect. The Customer may not assign these Terms without Dialbird’s prior written consent. These Terms, together with any order form, pricing page, service-specific terms, data processing agreement, or acceptable use policy referenced by Dialbird, form the full agreement between the parties regarding the Services.